Return and Refund Policy
MERCHANDISE PRODUCTS
At www,stankolev.net, all products are made-to-order through our print-on-demand partner, Printify. Because of this, we do not accept general returns or exchanges for sizing, color selection, or buyer’s remorse.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, you are eligible for a free replacement or full refund.
To request a resolution:
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Contact us within 14 days of delivery
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Include:
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Order number
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Clear photos of the issue
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Description of the problem
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Once verified, we will:
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Send a replacement at no cost OR
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Issue a full refund to your original payment method
Non-Returnable Items
Due to the custom nature of our products, we do not accept returns or refunds for:
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Incorrect size selection
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Change of mind
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Minor color variations (screen vs print differences)
Lost Orders
If your order is marked as delivered but you did not receive it:
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Please contact your local carrier first
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If unresolved, contact us within 7 days, and we will assist
Refund Processing Time
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Approved refunds are processed within 5–10 business days
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Refunds are issued to the original payment method
Order Cancellation
Orders can only be canceled within 2 hours of purchase. After this, production begins and cancellation is no longer possible.
Contact Us
For any issues, please contact:
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Email: info@stankolev.net
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Support Page: https://www.stankolev.net/contact
DIGITAL PRODUCTS
Nature of Digital Products
All products sold on this website are digital downloads (e.g., music sample packs).
Once purchased, products are delivered instantly and are non-returnable.
No Refund Policy
Due to the nature of digital goods, all sales are final.
We do not offer refunds, exchanges, or cancellations once a purchase is completed.
Exceptions (Google Compliance Requirement)
We will provide a refund or replacement under the following circumstances:
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You were charged multiple times for the same product
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The file is corrupted or cannot be downloaded, and we are unable to resolve the issue
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You did not receive your download link, and support cannot provide access
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The product is significantly different from its description
Resolution Process
If you experience any issues:
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Contact us within 7 days of purchase
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Provide:
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Order confirmation or receipt
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Description of the issue
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We will:
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Attempt to resolve the issue first (e.g., resend download link)
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If unresolved, issue a refund to the original payment method
Processing Time
Approved refunds are processed within 5–10 business days, depending on your payment provider (e.g., Stripe, PayPal).
Contact Information
If you have any questions about these Terms, please contact us at:
