Refund and Return Policy
MERCHANDISE PRODUCTS
Because our products are made to order, we do not accept returns or exchanges for buyer’s remorse or incorrect size selection.
However, we will replace or refund items that arrive:
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Damaged
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Defective
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Misprinted
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Incorrect
Claims must be submitted within 30 days of delivery.
To submit a claim, please provide:
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Order number
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Description of the issue
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Photo evidence of the product
If approved, we will provide either:
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A replacement item, or
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A full refund to the original payment method
Refunds typically take 5–10 business days to appear on your account.
DIGITAL PRODUCTS
1. Nature of Digital Products
All products sold on this website are digital downloads (e.g., music sample packs).
Once purchased, products are delivered instantly and are non-returnable.
2. No Refund Policy
Due to the nature of digital goods, all sales are final.
We do not offer refunds, exchanges, or cancellations once a purchase is completed.
3. Exceptions (Google Compliance Requirement)
We will provide a refund or replacement under the following circumstances:
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You were charged multiple times for the same product
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The file is corrupted or cannot be downloaded, and we are unable to resolve the issue
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You did not receive your download link, and support cannot provide access
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The product is significantly different from its description
4. Resolution Process
If you experience any issues:
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Contact us within 7 days of purchase
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Provide:
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Order confirmation or receipt
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Description of the issue
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We will:
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Attempt to resolve the issue first (e.g., resend download link)
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If unresolved, issue a refund to the original payment method
5. Processing Time
Approved refunds are processed within 5–10 business days, depending on your payment provider (e.g., Stripe, PayPal).
Contact Information
If you have any questions about these Terms, please contact us at:
Email: info@stankolev.net
Website: www.stankoled.net
Address: 2198 NE 185TH ST NORTH MIAMI BEACH FL 33179-5058
Outta Limits Production Inc, USA
